1025 Stacey Court,
Mississauga, ON L4W 2X7, Canada

416-533-1135

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Accessibility Policy

Accessibility Statement

March Elevator provides continuous consideration to improving and optimizing the opportunities of persons with disabilities, in a manner that focuses on maintaining their dignity and independence.

March Elevator’s Commitments

  • Continuing education for staff focused on how to interact and communicate with persons of various
  • types of disabilities
  • Provide objective based training focused on improving accessibility to MEL’s goods and services
  • Training staff on the various types of assistive devices and how to interact with persons who utilize these tools, focused on how to support said persons. This includes assistance of a service animal or a support person

Head Office Accessibility

March Elevator has implemented design and function focused objective considerations, ensuring the office space is accessible to all persons.

Telephone Services

Communication through telephonic devices are key tools in managing and growing MEL’s impact in the market space. Continuous training for staff, focused on improving and accommodating accessibility, in a manner the customer understands spearheads the company’s objective. Known critical functions that require strong telephone communication skills are:

  • Sales
  • In-Field Services
  • Human Resources

Assistive Devices

March Elevator encourages individuals, who require, to use their assistive devices (e.g. wheelchair) to obtain, use or benefit from the services provided by MEL.

Service Animals

In the event where a person with disabilities are accompanied by a certified guide dog or other service animal, common areas are accessible. Should other laws interject, a manger may determine that a service animal cannot enter an area of the premises. In such case, the manager will suggest alternatives to provide accommodations.

Support Persons

Persons with disabilities that require a support person are permitted to enter all common areas. The support individual will not be prevented from having access to the person with disability while on MEL’s premises.

  • Should a person with a disability be accompanied by a support person MEL will:
  • Consult with the person with a disability to understand the needs to accommodate
  • Consider health and safety of both the person with a disability, and the support person
  • Determine if and how to protect the health and safety of both parties on the premises

Billing

Invoices are provided in the following formats upon request: e-mail, hard copy, or large print.

Notice of Temporary Disruption

March Elevator provides in a conspicuous space notice of disruption in the event of a planned or
expected disruption in the facilities or services used by persons with disabilities, including:

  • The reason for disruption
  • Anticipated duration of the disruption, and
  •  A Description of alterative accommodations, if any, that is available

Feedback

March Elevator encourages feedback regarding improving accessibility services. Constructive feedback helps identify barriers and limitations, fostering an ever evolving dynamic. Everyone, including customers, can provide feedback by the way MEL provides goods, services, or facilities to people with disabilities, can be made by email, verbally, or in writing.

Multi-Year Accessibility Plan

In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) which aims to make Ontario accessible by 2025. To help public, private and not-for-profit organizations identify, prevent and remove barriers to accessibility, the AODA sets out specific accessibility standards in five areas; Customer Service, Information and Communications, Employment,
Transportation, and the Built Environment.

In accordance with the Integrated Accessibility Standards Regulation, O. Reg. 191/11 (the “Regulation”) under the AODA, March Elevator Inc. (“MEL”) has developed a multi-year accessibility plan. This plan outlines the company’s strategy to prevent and remove barriers and to meet its requirements under the Regulation. This accessibility plan provides a framework for the next steps that the company will take in order to create an accessible environment.

This Accessibility Plan will be posted on the AODA section of the company’s website and will be made available in an accessible format, upon request. The plan will be reviewed and updated at least once every five years.

This policy and plan should be read in conjunction with March Elevator’s Accessible Customer Service Policy.

Training (effective May 3, 2024)

March Elevator will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and in the Human Rights Code as it pertains to persons with disabilities.
Training will be provided to the following individuals:

  • All employees
  • All persons who participate in developing March Elevator’s policies
  • All other persons who provide goods, services, or facilities on behalf of March Elevator

This training will be appropriate to the duties of the individuals noted above. March Elevator will ensure that new employees, volunteers, and contractors receive the training as soon as possible following their hire or the commencement of their contract with MEL. Ongoing training will be provided with respect to any changes to MEL’s accessibility policies, practices, and procedures.

March Elevator will develop a tracking form which records when the training was provided and to whom and confirms that the participants understand their obligations under MEL’s accessibility policies.